常见问题
FAQ
把最常被问到的事，整理成一页。先讲原则，再讲具体怎么处理。
One page for the questions people ask most. Principles first, then the practical answers.
如果你只想先确认几件大事，答案很简单：照片不上传，没有账号，购买跟 Apple ID 走。
If you only need the essentials: photos are not uploaded, there is no account, and purchases stay with your Apple ID.
增强、整理、压缩、拼接、拼图、转换、成片都在这台 iPhone 上完成。
Enhance, organize, compress, stitch, collage, convert, and finish all run on this iPhone.
不要求注册，也没有云端相册迁移成本。
No sign-in required, and no cloud library lock-in.
订阅与终身买断均绑定 Apple ID，换机后可在 App 内恢复购买。
Subscriptions and lifetime unlocks stay with your Apple ID. Restore after changing devices.
产品与隐私
Product and privacy
先回答最核心的三件事：它是谁、它会不会看照片、它要不要登录。
The three core questions first: what it is, whether it sees your photos, and whether it needs an account.
忆光集和 Glean Photos 是同一款 App 吗？Are 忆光集 and Glean Photos the same app?
是。中文名忆光集，海外名 Glean Photos，同一款 App。
Yes. Chinese name 忆光集, overseas name Glean Photos. Same app.
需要注册账号吗？Do I need an account?
不需要。没有登录，也没有云端相册。
No. There is no sign-in and no cloud photo library.
为什么要访问相册？Why does Glean Photos need Photos access?
授权后，App 才能在本机选择、整理、压缩、增强或导出照片；整理功能在你确认后才可能删除系统相册中的照片。可在「设置 → 隐私与安全性 → 照片」随时更改。
After you grant access, the app can pick, organize, compress, enhance, or export photos on device. Organize deletes from Photos only after you confirm. Change this anytime in Settings → Privacy & Security → Photos.
照片会上传吗？Are my photos uploaded?
不会上传到忆光集的服务器。详见隐私政策。
Not to Glean Photos’ servers. See the Privacy Policy.
功能与保存
Tools and saving
这部分回答「现在能做什么」以及「处理后的结果怎么回到相册」。
This covers what the app does today and how results get back to your library.
如何保存处理后的图片？How do I save a result?
在结果页选择保存到相册，或使用系统分享表发送到其他 App。
On the result screen, save to Photos or use the system share sheet.
现在有哪些功能？What can the app do today?
增强、整理、压缩、拼接、拼图、格式转换、成片。未上线的能力不会写进承诺。
Enhance, organize, compress, stitch, collage, convert, and finish. We do not promise features that are not shipping.
购买与售后
Purchase and after-sales
关于 Pro、恢复购买、退款，这里给出最直接的处理路径。
For Pro, restore purchase, and refunds, here is the shortest path.
是订阅制吗？Is this a subscription?
基础功能可免费使用。Pro 可选月度 / 年度自动续订，或一次终身买断。无限 AI 增强与无水印导出属 Pro 权益。可在 App 内恢复购买，订阅可随时在 Apple 账号设置中取消。
Core tools stay free. Pro is available as monthly or yearly auto-renewable subscription, or a one-time lifetime unlock. Unlimited AI enhancement and watermark-free export are Pro benefits. Restore purchases in the app; manage or cancel subscriptions in your Apple ID settings.
购买后没有解锁？I paid but features did not unlock.
确认使用同一 Apple ID。打开 App 内的恢复购买。若仍失败，把购买时间与设备型号写在邮件或问卷里。
Use the same Apple ID, then Restore Purchases in the app. If it still fails, send the purchase time and device model by email or the form.
如何退款？Refunds
内购由 Apple 结算。请通过 reportaproblem.apple.com 或 Apple 支持申请退款。
In-app purchases are billed by Apple. Request a refund at reportaproblem.apple.com or Apple Support.
仍需帮助
Still need help
如果你的问题更具体，直接去支持与反馈页提交。
If your case is more specific, head to Support and Feedback to submit it.