常见问题
FAQ
把最常被问到的事，整理成一页。先讲原则，再讲具体怎么处理。
One page for the questions people ask most. Principles first, then the practical answers.
如果你只想先确认几件大事，答案很简单：照片不上传，没有账号，购买跟 Apple ID 走。
If you only need the essentials: photos are not uploaded, there is no account, and purchases stay with your Apple ID.
增强、压缩、拼接、拼图、转换都在这台 iPhone 上完成。
Enhance, compress, stitch, collage, and convert all run on this iPhone.
不要求注册，也没有云端相册迁移成本。
No sign-in required, and no cloud library lock-in.
Pro 为非消耗型内购，换机后可在 App 内恢复购买。
Pro is a non-consumable purchase you can restore after changing devices.
产品与隐私
Product and privacy
先回答最核心的三件事：它是谁、它会不会看照片、它要不要登录。
The three core questions first: what it is, whether it sees your photos, and whether it needs an account.
拾影和 Glean 是同一款 App 吗？Are 拾影 and Glean the same app?
是。中文名拾影，海外名 Glean，同一款 App。
Yes. Chinese name 拾影, overseas name Glean. Same app.
需要注册账号吗？Do I need an account?
不需要。没有登录，也没有云端相册。
No. There is no sign-in and no cloud photo library.
为什么要访问相册？Why does Glean need Photos access?
只有在你授权后，才能选择要压缩、增强或导出的照片。处理在本机完成。可在「设置 → 隐私与安全性 → 照片」随时更改。
We only read photos you pick, after you grant access. Processing stays on device. Change this anytime in Settings → Privacy & Security → Photos.
功能与保存
Tools and saving
这部分回答「现在能做什么」以及「处理后的结果怎么回到相册」。
This covers what the app does today and how results get back to your library.
如何保存处理后的图片？How do I save a result?
在结果页选择保存到相册，或使用系统分享表发送到其他 App。
On the result screen, save to Photos or use the system share sheet.
现在有哪些功能？What can the app do today?
增强、整理、压缩、拼接、拼图、格式转换、成片。未上线的能力不会写进承诺。
Enhance, organize, compress, stitch, collage, convert, and finish. We do not promise features that are not shipping.
购买与售后
Purchase and after-sales
关于 Pro、恢复购买、退款，这里给出最直接的处理路径。
For Pro, restore purchase, and refunds, here is the shortest path.
是订阅制吗？Is this a subscription?
基础功能可免费使用。Pro 为非消耗型内购，一次买断，可在 App 内恢复购买。订阅不是默认模式。
Core tools stay free. Pro is a non-consumable, one-time purchase you can restore in the app. Subscription is not the default model.
购买后没有解锁？I paid but features did not unlock.
确认使用同一 Apple ID。打开 App 内的恢复购买。若仍失败，把购买时间与设备型号写在邮件或问卷里。
Use the same Apple ID, then Restore Purchases in the app. If it still fails, send the purchase time and device model by email or the form.
如何退款？Refunds
内购由 Apple 结算。请通过 reportaproblem.apple.com 或 Apple 支持申请退款。
In-app purchases are billed by Apple. Request a refund at reportaproblem.apple.com or Apple Support.
仍需帮助
Still need help
如果你的问题更具体，直接去支持与反馈页提交。
If your case is more specific, head to Support and Feedback to submit it.