支持与反馈
Support and Feedback
有问题、有建议、遇到异常，都在这一页处理。不需要再跳转。
Issues, suggestions, and anything unexpected - all handled on this page. No extra clicks.
如果只是快速确认功能边界、购买恢复、隐私原则，建议先看常见问题。如果已经遇到具体问题，下面直接给你处理路径。
For quick checks on feature scope, restore purchase, or privacy, start with the FAQ. If you already have a concrete issue, use the paths below.
适合收集问题、建议、体验反馈。提交快，便于我们分类整理。
Best for issues, suggestions, and general product feedback. Quick to submit and easy to triage.
适合购买异常、较复杂问题，或你希望补充更完整的上下文。
Best for purchase issues, more complex cases, or when you want to include fuller context.
提交前准备
Before you send it
把关键上下文一次性带上，会比反复追问更快解决。
Bringing the key context up front usually resolves things faster than back-and-forth.
- 设备与系统版本 Device and iOS version 例如 iPhone 型号、iOS 版本。 For example, the iPhone model and iOS version.
- 复现步骤 Steps to reproduce 按顺序写下操作路径，越具体越好。 List the action path in order. The more specific, the better.
- 购买信息 Purchase details 若与 Pro 相关，请附购买时间与所用 Apple ID 环境。 If the case involves Pro, include purchase time and the Apple ID context in use.
高频问题，先给短答案
Short answers to frequent issues
支持页不展开所有信息，只保留最常见的处理入口。
The support page keeps only the most common resolution paths.
为什么要访问相册？Why does Glean need Photos access?
只有在你授权后，才能选择要压缩、增强或导出的照片。处理在本机完成。可在「设置 → 隐私与安全性 → 照片」随时更改。
We only read photos you pick, after you grant access. Processing stays on device. Change this anytime in Settings → Privacy & Security → Photos.
购买后没有解锁？I paid but features did not unlock.
确认使用同一 Apple ID。打开 App 内的恢复购买。若仍失败，请附购买时间与设备信息发给我们。
Use the same Apple ID, then Restore Purchases in the app. If it still fails, send the purchase time and device details.
如何退款？Refunds
内购由 Apple 结算。请通过 reportaproblem.apple.com 或 Apple 支持申请退款。
In-app purchases are billed by Apple. Request a refund at reportaproblem.apple.com or Apple Support.
隐私说明
Privacy note
你主动发送的内容仅用于回复你的请求。提交反馈不会导致照片上传到我们的服务器。
Messages you send are used only to answer your request. Submitting feedback does not upload your photos to our servers.